Let's talk: 0191 348 0137

IMG_1051

Dean Thompson

Colour Print Technician/Helpdesk/Support Analyst

Profile
Portfolio
News
Work History
Social Feed

About Me

I am a friendly, confident, intelligent, approachable and well organized person capable of achieving personal and client objectives. An active team player and leader but can when necessary work on my own initiative. Extremely passionate, ambitious and goal orientated, with a clear, considered and concise vision. I would like to use my skills in order to make a positive contribution to the company.

I am a Professional DJ outside of my working hours (Clubs & Private Functions), I have my own radio show on a community radio station called Supreme FM, I like to travel, I enjoy going to the theater and the cinema and I am also a big football fan (playing & supporting).

There is no portfolio to view.

Work History

Colour Print Technician/Helpdesk/Support Analyst

Trams Ltd -Time Inc/IPC Media

Oct 2016 - Present

• Maintenance, coordination and execution of Xerox multifunction devices to a Forga Colour proofing standard including recalibrating for luxury fashion, design and lifestyle print media outlets e.g. Wallpaper* and Marie Claire magazines across 3 sites • Coordination and implementation of system and machinery quality control • Review, coordination and implementation of weekly/monthly activity reports, call logs, inventory and statistics • Replenish consumables and perform key operator maintenance • Consultation and customer service advisor for all Xerox products internally and externally - conducted both face to face and via telephone • Management of the internal logging system • Work with customer IT division closely to identify needs and actions appropriately • Being a point of contact for Mac & PC users technical issues • Maintenance, coordination and execution of Xerox machines, logistics and productivity

Docucare Specialist / Digital Document & Support Specialist

Xerox Global Services - State Street Bank

Nov 2008 - Nov 2016

• Maintenance, coordination and execution of Xerox machines, logistics and productivity • Coordination and implementation of system and machinery quality control • Senior level customer service trainer, consultant and customer service advisor for all Xerox products internally and externally - conducted both face to face and via telephone • Review, coordination and implementation of weekly/monthly activity reports, call logs, inventory and statistics • Coordination and implementation of weekly/monthly meetings • Work with customer IT division to identify needs and actions appropriately • Operate and maintain high volume Xerox Digital Document input devices and high volume laser printers • Replenish consumables and perform key operator maintenance of decentralised reprographic equipment • Senior level customer service trainer and customer service advisor for all Xerox products internally and externally - conducted both face to face and via telephone • Maintenance, implementation and execution of key support tasks including postal duties, inventory and health and safety checks • Implement and execute revenue generating marketing initiatives • Colour copiers and Free Flow maintenance, coordination and execution of machines including quality checks • Review and duplication of highly sensitive and confidential print and digital police and CPS case files.

Administration Clerk

Ernst & Young

Jan 1970 - Jan 1970

• Answer phones and take messages in a timely fashion • Assisting clients & secretaries on the phone & face to face • Archiving & data entry • Taking out and filing away important files & documents on a daily basis • Liaising with clients, partners and managers on a daily basis • Photocopying, ordering stock and taking meeting minutes