Booking Coordinator – London
Looking to work in Media as a Bookings Coordinator? Do you like providing fantastic customer
service and have technical knowledge of Broadcast equipment within TV?
Procam London is looking for you to provide accurate information, advice and quotations for clients’ needs!
About the job!
The purpose of the role is to provide accurate information, advice, and quotations which meet
clients’ requirements. Book in ‘hires’ and assist in the management of hired equipment in accordance with agreed production requirements. Reports to the Bookings Manager.
About the role!
• Working with our clients to suggest suitable technical solutions for their requirements; managing inquiries from the initial quoting stage through to project delivery.
• Maintaining and developing existing and new client relationships through effective account management.
• Completing all administration and invoicing within specified time-frames; logging and tracking client contact and quotes on our bespoke systems. Prepare paperwork for invoicing, ensuring all costs are accounted for.
• Handle email and telephone client bookings inquiries; provide advice and information as necessary.
• Prepare professional quotations; ensure all equipment required for hire is included.
• Manage the ‘Booking’ in line with customer expectations and current production schedules.
• Ensure relevant knowledge and skills are maintained e.g., by attending demonstrations or training as
required. Liaise with internal staff as necessary e.g., obtaining advice on specific equipment.
• Involvement in daily handover and other shared communication activities and assist in the
coordination of driving schedules.
• Adhere to Procam TV Policies and Processes e.g., Health and Safety policy, confidentiality, etc.
• With 2 years+ experience working in a client facing / front line sales role.
• Demonstrate a friendly, out-going, positive approach to handling client requests.
• To be able to keep calm under pressure and display a ‘can-do’ attitude.
• To be able to nurture and establish meaningful relationships with clients.
• Professional and confident manner; you will be able to take ownership of your own client base.
• Excellent attention to detail.
• Exceptional administration skills; fully proficient in Microsoft Office packages.
• Ideally, you will be passionate about learning new technology.
• Experience in Cinematography, Broadcast, Audio Visual or Post Production would be an advantage.